Help Center
ct998 Frequently Asked Questions
From opening an account to withdrawing money to bKash — find clear and simple answers to the most frequently asked questions from Bangladeshi players here.
Welcome to ct998. This page is designed to help players in Bangladesh resolve common questions quickly and easily. Below you will find more than 20 questions and answers organized into five sections — account registration, deposits and withdrawals, game rules, bonuses, and safe gaming. If you cannot find an answer to your question, contact our 24/7 live chat support — our team is always ready to help in Bengali.
Section 1
Account and Registration
To open an account at ct998, you need an active mobile number and a valid email address. Enter your name, date of birth, and password in the registration form. Please note that ct998 is only for players aged 21 and above. Registering with accurate information makes the withdrawal process easier later on.
No, only one ct998 account is allowed per person. If multiple accounts are opened from the same mobile number or device, they may be automatically closed and any deposited funds may be forfeited. This rule is strictly enforced to maintain a fair gaming environment.
Use the "Forgot Password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble with this process, contact our 24/7 live chat directly.
Account verification is usually completed quickly. If the required information is provided correctly, verification can be done within a few hours. If additional documents are requested, our team will review them as soon as you submit them. Use live chat for any updates.
For security reasons, you need to contact ct998 support directly to change your registered mobile number or email. Reach us via live chat or email us at [email protected]. The change will be processed after your identity is verified.
Section 2
Deposits and Withdrawals
Deposits from bKash to ct998 are usually instant or credited within a few minutes. Go to the Cashier section, select bKash, send the payment to the number shown, and submit the transaction ID. The minimum deposit amount is ৳200. If there is a delay, share your transaction ID in live chat.
Withdrawals from ct998 to Nagad are usually completed within 10 to 45 minutes. The minimum withdrawal amount is ৳500. The process is faster if your account verification is complete. Wait for a confirmation message after submitting your request.
ct998 supports all popular mobile banking methods in Bangladesh — bKash, Nagad, Rocket, and Upay. Direct bank transfers are also available. The minimum deposit amount for each method is ৳200. Detailed instructions can be found in the Cashier section.
ct998 does not charge any extra fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may deduct a small charge according to their own rules. It is a good idea to check your provider's fee policy before making a transaction.
Depositing from Rocket or Upay is just as simple as with bKash. Go to the ct998 Cashier, select your preferred method, send the specified amount to the number shown, and submit the payment reference number in the ct998 Cashier. You can start from a minimum of ৳200.
If a withdrawal is rejected, first make sure your account verification is complete and the wagering requirements on any bonus have been met. The minimum amount of ৳500 must also be met. If the problem persists, let us know via ct998 live chat and our team will resolve it quickly.
Section 3
Games and How to Play
To bet on BPL or any cricket match, go to the ct998 Sportsbook section. Select the match, choose the bet type (match winner, total runs, wickets, etc.), and enter the bet amount. You can bet both before the match starts and while it is in progress. See our cricket guide for proper betting strategies.
RTP refers to the percentage of total money wagered in a game that is returned to players over the long term. A game with a higher RTP theoretically has a better chance of returning money per bet. However, this is a long-term average — results in a single session can vary. All games at ct998 are certified through testing to ensure fair play.
Yes, ct998 is fully mobile-friendly. The site runs smoothly on any Android or iOS smartphone or tablet browser. You can enjoy slots, live casino, and cricket betting on mobile without downloading a separate app. Just make sure you have a good internet connection.
You can play live table games with real dealers in the ct998 Live Casino section. Live Baccarat, Roulette, Blackjack, and other games are available. Log in to your account, open the Live Casino section, choose your preferred table, and place your bets. Professional dealers from Evolution Gaming and Ezugi are available 24 hours a day in Bangladesh time.
Aviator is a crash-style game by Spribe where a plane flies and a multiplier keeps increasing. You win by cashing out before the plane crashes — your bet amount is multiplied by the multiplier at the time of cash out. If you do not cash out before the crash, the entire bet is lost. This game can be played directly at ct998.
If the internet disconnects, the game is temporarily paused. When you reconnect, your game state is usually automatically restored. In some cases, the round may be cancelled and the bet amount refunded. For any issues, contact ct998 live chat with your transaction ID.
Section 4
Bonuses and Promotions
The ct998 welcome bonus is up to 120% on your first deposit, up to ৳5,000. This means if you deposit ৳1,000 for the first time, you will receive an extra ৳1,200 as a bonus. The bonus is added automatically. A 25x wagering requirement must be met to withdraw the bonus funds.
A wagering requirement means how many times the bonus amount must be bet before it can be withdrawn. The welcome bonus wagering requirement at ct998 is 25x. For example, if you receive a ৳1,000 bonus, you must complete a total of ৳25,000 in bets before you can withdraw. You can track your progress in the Bonus section of your account.
The ct998 VIP Club has three tiers — Bronze, Silver, and Gold. Bronze offers up to 0.5% weekly cashback, Silver up to 1.0%, and Gold up to 1.5%. You can move up to a higher tier based on the volume and consistency of your play. VIP members also receive priority support.
Weekly cashback is usually credited automatically to your ct998 account on a set day each week. The cashback amount depends on your net losses for that week. The rate varies according to your VIP tier. Visit our VIP Club page for more details.
The game categories eligible for a bonus depend on the type of bonus. Some bonuses are for slots only, some are for the Sportsbook only, and some apply to all. The eligible game categories are clearly stated in the terms and conditions of each bonus. If unsure, ask ct998 support before claiming a bonus.
Section 5
Security and Responsible Gaming
ct998 protects all personal and financial information with SSL encryption. Our servers use modern security technology to ensure your data does not reach third parties. Keep your password strong and do not share it with anyone — ct998 will never ask for your password via live chat or email.
All games at ct998 are powered by world-class software providers — Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others. These providers' games are regularly tested by independent organizations. Random Number Generator (RNG) technology ensures that every outcome is completely random and unbiased.
ct998 is only for players aged 21 and above. Date of birth is verified at registration. If anyone attempts to play on behalf of a minor, the account will be permanently closed and any deposited funds may be forfeited. Ensuring a safe and responsible gaming environment is our highest priority.
ct998 takes responsible gaming seriously. If you feel that gaming is having a negative impact on your life, you can request a deposit limit or self-exclusion from our Responsible Gaming page. Direct assistance is also available via live chat.
Immediately contact ct998 via live chat or email [email protected] and request a temporary suspension of the account. Change your password and provide details of the suspicious transactions. Our security team will investigate and take swift action.
The ct998 support team provides service in Bengali via live chat 24 hours a day, 7 days a week. You can also contact us by email at [email protected]. All support services operate on Bangladesh Standard Time (BST, UTC+6). From technical issues to payment assistance — our team is always ready.
Need more help?
If you did not find the answer to your question above, contact us directly — we are always here for you.
24/7 Live Chat Support — log in to the site and start a chat at any time
Support Timezone: BST (UTC+6) — active around the clock
Still have questions? Contact support
Our Bengali support team is available 24/7 to answer any of your questions. Or log in to ct998 now and start playing.