ct998 Privacy Policy Your Information Is Protected

1 Introduction and Scope

ct998 ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") tells you what information is collected about you when you use the ct998 website, mobile version, and all related services, how that information is used and stored, and what steps we take to protect your information.

By using any ct998 service, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies only to the ct998 platform. Third-party websites or services have their own privacy policies for which ct998 is not responsible.

2 What Information We Collect

ct998 collects the following categories of personal information:

2.1 Registration and Identity Information

Full name and username
Valid email address
Date of birth (for age verification — only users aged 21 or above are permitted to open an account)
National ID or passport number (for KYC verification where required)
Residential address

2.2 Financial and Transaction Information

bKash, Nagad, Rocket, or Upay mobile number (for deposits and withdrawals)
Bank account information (for bank transfers)
Transaction history and amounts
Timing and method of deposits and withdrawals

2.3 Technical Information

IP address and device identifiers
Browser type and version
Operating system information
Login time and session data
Data collected from cookies and similar tracking technologies

2.4 Gaming Activity Information

Game history, bet amounts, and results
Bonus and promotional offer usage details
VIP level and points history

3 Purpose of Data Collection

ct998 collects and uses your personal information for the following purposes:

Account management: To handle registration, login, identity verification, and account security.
Transaction processing: To complete financial transactions required for deposits, withdrawals, and bonus payments.
Customer support: To help resolve your issues via 24/7 live chat and email.
Security and fraud prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
Legal compliance: To retain information necessary to comply with applicable laws and regulations.
Service improvement: To analyze user experience and improve the quality of the platform.
Responsible gaming: To detect unusual gaming behavior and impose restrictions where necessary.
Communications: To send important platform updates, security alerts, and account-related notifications.

4 Information Sharing and Disclosure

ct998 does not sell your personal information to third parties. However, limited information may be disclosed in certain circumstances:

4.1 Service Providers

Only the necessary information is shared with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay, banks), IT infrastructure providers, and fraud detection services. These providers operate under strict confidentiality agreements and may only use the information for the specified purpose.

4.2 Legal Requirements

ct998 may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will be bound by this privacy policy.

4.4 Security Protection

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other illegal activity.

5 Data Security Measures

ct998 takes industry-standard technical and organizational measures to ensure the security of your personal information:

SSL encryption: All data transferred between the website and server is encrypted using SSL/TLS technology.
Password hashing: Your password is never stored directly — only a one-way encrypted hash is kept.
Access controls: Only authorized staff have access to your information, and all access is logged.
Firewall and intrusion detection: Advanced firewalls and real-time intrusion detection systems are active at all times.
Regular security testing: Regular security audits are conducted to identify system vulnerabilities.
Two-factor authentication: Two-factor authentication can be optionally enabled to protect your account.

Please keep in mind that no method of transmitting information over the internet is 100% secure. While we are committed to ensuring the highest level of protection, it is very important that you keep your password private and avoid logging in from unknown devices.

6 Cookie Policy and Tracking Technologies

Cookies and similar technologies are used on the ct998 website to improve your experience.

6.1 Types of Cookies

Essential cookies: Required for core functionality such as login sessions, security tokens, and language preferences.
Functional cookies: Used to remember your preferences and settings.
Analytics cookies: Used to understand which pages are visited most and how users navigate the site.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some key features of the ct998 platform to not work properly.

7 Data Retention Period

ct998 retains your personal information for as long as it is needed to fulfill the purpose for which it was collected or as required by law.

For active accounts, information is retained for as long as the account remains open.
If an account is closed or deactivated, information is retained for the required period in accordance with legal and financial regulations.
Transaction-related information is retained for the period specified under applicable financial regulations.
After the specified period, information is securely deleted or anonymized.

8 Your Rights

As a ct998 user, you have the following rights regarding your personal information:

Right to access: You may request to know what information is stored about you.
Right to correction: You may request that any inaccuracies in your information be corrected.
Right to deletion: In certain circumstances, you may request that your information be deleted (except where legal obligations apply).
Right to object to processing: In certain cases, you may object to the processing of your information.
Right to data portability: Where applicable, you may request a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us by email at [email protected]. We are committed to fulfilling valid requests in a timely manner.

9 Privacy of Minors

ct998 services are intended only for users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration and identity documents may be requested in cases of doubt.

If it appears that a minor's information has been collected unintentionally, guardians may contact us directly and we will delete it immediately and close the account.

10 International Data Transfers

ct998's servers and service providers may be located in Bangladesh and abroad. When transferring information outside Bangladesh, we ensure that adequate protection measures are in place for your information in the destination country.

By using this platform, you consent to the processing and transfer of your information in accordance with the terms set out in this policy.

11 Changes to This Policy

ct998 reserves the right to update this privacy policy at any time. For significant changes, we will send a notification to your registered email or display a clear notice on the platform.

Continued use of the platform after a policy change will be considered as your automatic acceptance of the new policy. You are advised to check this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:

Email: [email protected]
Live chat: Available 24/7 on the ct998 platform (support in Bengali)
Hours: Around the clock, based on BST (UTC+6)

We are committed to responding to your request as quickly as possible. Serious or complex matters are aimed to be resolved within 3-5 business days.

For more information about your data privacy, please also visit our Terms and Conditions and Responsible Gaming pages.